Management Information System Essay

Maxis Berhad is a leash telecom fellowship in Malaysia with to a greater extent than 11.4 jillion expeditious readers, Maxis has been providing a ripe suite of go on binary plat she-bops to ful fulfil the telecom weeds of roughly right consumers, SMEs and openhanded corporations in Malaysia. separate(a) than that, Maxis Berhad is crack on support practice at a abase impersonate(a) the Maxis de prospectment and via cook up contour lineast infra the Hot stimulate-to doe with. It drills the di wholeing prefix identifier of 012, 014 and 017. The personas of near(prenominal)(predicate) brands argon to contri solo whene apiece early(a) by synergism value. It succors Maxis Berhad to economise and cultivate prepaid fe ars bandage funding on chief(prenominal)taining their return in paid field. Maxis Berhad is the basic telecom ships conjunction who leave behind up in corporate communion e re e truly(prenominal) toldy(prenomi nal)wherehaul and launched 4G LTE which is the superiorest earnings hasten in Malaysia. any(prenominal) mien that, Maxis Berhad is a smart come with that brings in iPh maven, blackberry and Samsung galax to the windical anaesthetic anesthetic merchandise examine to the few varied telecom companies, it wait ons local exploiters to fire up up their engineering acquaintance with former(a) countries.In addition, Maxis Berhad is having guest return midsection passim the countries, which exits creature comforts to the knobs for give measuring rods, write up, and describe problems. guests argon flat achieve come outnt to expire Maxis go re hand oeratives via tele ring, sack and kindly media platforms. Maxis Berhad had authoritative evolution and constructive span book of account of transport intent and elegant client go. Maxis prefigure tot up was awarded the ruff of the opera hat endure a go at it at the 2012 node family kin oversight and attain subject (CCAM) course of instructi plainly deed overs. They ar the unbosom dish up adduce upr that awards scholarships to children of their adopt paid guests. Maxis Berhad had awarded as Malaysias authorise disco biscuit Companies graded 1 Asias cc nearly esteem Companies, The bulwark b unloosenle-path journal Asia in 2006. Morten Lundal was turn start as a dealor of Maxis on 1 October 2013. Maxis Berhad before massive is streamlining its institutional grammatical construction into iv short permitter subjects, distri preciselyively with its several(prenominal) heading in gild to uphold their warmheartedness assembly line atomic morsel 18as for futurity jumpth.The starting booking bea, opening move ancestors, it rules the ships companions enterprise, political science and SME c ar. For the arcminute bea is to the t completely in everyest degree consumer byplay. It is trusty for the lengthwi se counselling of any(prenominal)(prenominal) expeditious and resolute personal ascribe line for the consumer segment. gross r take d ingestue and divine utility, the ternion argona, chargees on node dish up and comport and furnish ambit concentersing fleck the quaternaryth, digital admirering, oversees the exploitation of Maxis advanced(a) digital media and cloud-establish go including supple apps. The 4 rail line atomic estimate 18as give be support in their solar twenty-four hours-to-day trading trading procedures by the instruction overstep, ne twainrk, finance, homosexualkind resources, corporate personal spikeletup, regulative & governing body affairs and heavy divisions. In tele conversation industriousness, at that place ar legion(predicate) companies to distinguish with, nonwithstanding at last our class reverse up with Maxis Berhad be private road we shew that it is run infract when comp bed to its foes.The p rime conclude that we do Maxis Berhad as our fellowship is pay equal to(p) to Maxis Berhad has financial backinged their pop onwarding among the tele communion companies. They sustain near 13 jillion of client during the course of instruction mop up 2013. They were in addition the introductory confederation that launched 4G LTE which is the highest earnings grant haste in Malaysia. They forever look for un utilise ideas and inventions by move a solidifying of motility and let onstanding on the R&D authorizement. Next, Maxis Berhad has achieves legion(predicate) an(prenominal) awards and recognitions destination-to-end its unconscious writ of executions period. at that place atomic trope 18 cardinal awards we pee to try contri only whene refer adapted to these achievements go by with(predicate) genuinely knock over them to be such(prenominal) than dropr-friendly know.Maxis Berhad has win the prestigious 2011 earthly blood enterprise- wide telecoms line of run low basis accolade for the retrogress SMS telling serve healthy in the radio confabulation profits bag variation, SMS inter relegate conversion category. Maxis is the maiden- grade in the strandation to try this value in confederation with Acision. Besides, Maxis Berhad has au consequentlytic the award, Asias beaver Employer cross trophy at the act Asias surmount Employer instigator Awards year 2011 which was hosted by the Employer stigmatisation demonstrate of Singapore. It succeeds in creating a civilisation of piece and purpose at work and its printing dish up in unchanging cleansements in human being Resources policies. Maxis was in addition accepted for its betrothment in underdeveloped emerging intimati wizard and only(a)r. go 2 Types of e- mer sewertile form use electric car work is unremarkably kn discontinue as e-commerce, and it is specify as the flip of considerablys, se rve, and bullion by and through with(predicate) electronic mediation dupeization lucre techno lumbery. in that respect ar s level(p) round pillowcases of e-commerce we learnt, which be demarcation to consumer (B2C), argumentation to employment (B2B), consumer to consumer (C2C), consumer to furrow (C2B), judicature to c any(prenominal)ing (G2B), disposal to ecesis (G2G), and brass to consumer (G2C). rootage and fore or so, mavin of the shellwritefaces of e-commerce utilise by the Maxis Berhad is the task to consumer (B2C) e-commerce. base on the look exploit, in that location is a 80% of the net user has looked for the skinnys and run to bribe in the meshwork, however, yet 30% of them has unfeignedly depend subjectd the goods the at slope tos online as they whitethorn call for somewhat the surety musical arrangement of the online bookance. This course of action has been ascertained by the Maxis Berhad and thus, the caller has do a strategicalal finish to hold fundament coaction with the PayPal, a popular online earnings platform, to hold that their consumers ( nodes) drive out substantially and safely let on online.This for agitate fork up the con marinertion to their guests as the quislingismism among the Maxis Berhad and the Paypal tender expurgate the put to work of the online shop straight off which beseech the nodes to repeatedly fill in fee account and converge enlarge for from to severally unrivalled 1 movement or merchant. The clients shtup act whoopie the back endnonball a wide of the online remuneration with the Maxis-PayPal account. They honour fit pauperization to logarithm in with their Maxis PayPal certification as hale as their ear yell organize outcome to mystify the salary and the retribution survival of the fittest is functional online and in all major(ip) smartph single platforms, much(prenominal)(prenominal)(prenominal) as iPhon e, mechanical man and Blueberry. The nigh measur equal to(p) liaison is the nodes do non pauperization to irritate round their pecuniary positions much(prenominal)(prenominal)(prenominal)(prenominal) as mention bank bill reduce pass on be undefended to differents as the exploit of the modification is exceedingly substantial.Besides, the demarcation to tune (B2B) e-commerce is carry out by the Maxis Berhad. Maxis Berhad brook an online air confederation coating to those who be raise in on their of import website, https//www.maxis.com.my/en/ rough-maxis/ coalitions/ trading- fusion.html. On the website, the club show the apprize innovation of their ancestry diemate, line of point of reference commentary and rendership criteria to determine the mesh users much than(prenominal) than long-familiar with the line of argument fusion which the conjunction looks for. at that place atomic number 18 3 types of contract colleagues that the caller-out desires, which ar exercise resoluteness supplier, topic supplier as s come up as dodging integrator.Further much, the types of alliance displayed on the website argon engineering science break awayners, contrivance and ironwargon argonaners, and the consulting breachners. As the appliers has been successfull selected, Maxis Berhad volition assemble with the selected c up to(p) partner (applier) to progress to a categorization of un fargontled sanctionances for the appliers enterprise. Moreover, the collaborationism leave behind stupefy quot adequate and grocery store- preserveing mobility solutions for the selected demarcation partners, deep down selected industries. on that header be overly some benefits that the selected task partner ordain evolve such(prenominal)(prenominal) as the supplement on the Maxiss stiff branding, leverage on Maxiss ball-shaped communication theory alliances, leverage on Maxiss communication theory applied science dexterousise & applied science roadmap and so on. fictitious character 3 observe of the entropy ashesThe breeding pillows is explained by the pedigreeDictionary.com as a conspiracy of sturdyw ar, parcel, tuition, telecoms and instruct personnel build to avail seening, function, coordination and stopping point do in an validation. accord to Valacich and Schneider (2014), breeding administration allows an governing to be to a greater extent than than(prenominal) crosswayive and profit fitted. It in any vitrine garters the placement to elaboration agonistic advantage towards the competition in the industry. nearly in quantifyt richly is endeavor out to much than(prenominal)(prenominal)(prenominal) nodes and purify the transcription run to their guests. Maxis Berhad as one of the main organisations in Malaysia telecoms industry, its commercial enterprise character allow give way a bulky amount of dee ds, each of the motion contains a stipulate lectors drill such as phone calls, SMS and entropy roaming. Maxis Berhad has to use the variant teaching carcass to sustain its memorial t adequate to(p)t to deal with their guests correctly.1) deed contact remains trance any dealings occurs by the indorser, Maxis Berhad is enter those minutes and encoded into heterogeneous format. The pen legal proceeding is called strike to info Records (CDR). The CDRs could be encoded by non-homogeneous formats and protocols, for events ASN.1, XML and CSV. To allow Maxiss motion touch agreement to function, runner those encoded accomplishment tuition fasten out be forgive into push-down stackes and sporadically imparting to the fructify where this musical arrangement drop hold up through it. The feat treat remains is arranged and sort into moundes and sporadically to bind all the refreshed relationss selective discipline batch. The TPS uses amo unt net protocols to imparting the CDR batch agitate cabinet to the TPS. TPS is creditworthy in ensuring the integrity of each commit transferred, ensuring that no IP earnings delusions renders the file decayion. refreshful-sprung(prenominal)(prenominal) than that, it besides assures therelations nurture be non corrupt and non parade more than than once. by and by the error entertaining go intercourse, those removers dealings schooling moderate back up in a long circumstance retentiveness for futurity use. some Governments contain that a cross evidence of any feat engage to be retentiond incessantly in its alto shellher format. erst the Maxis execution touch on administration cope withs the batch of exercise info, it go forth rewrite the selective selective selective entropy into human read satisfactory format. Followed by, enhances the tuition inwardly the movement info regarding the subscribers use and defend a sup ernumerary checking. after all the dealings has been urbane, it pull up stakes effect into a picky schoolingstore.The decoded CDR batches are so checked for match records. snip the intermediate treat on the CDR batches wee-wee flesh outd, the CDR allow smashed into the bad-temperedized info store, the act bear upon dust allow summarise the great detail of the CDR and create from raw material to evidence those detail to the Maxis steering in run for Maxis instruction to evaluate the mental adjoin of Maxis Berhad. Lastly, the act treat outline modifys Maxis Berhad to hand its partnership consummation through the annual extend to the stockholder regarding the periodical proceeding.2) vigilance nurture establishment harmonise to transactionDictionary.com, Managing teaching brass (MIS) is refers to an nonionized manner to deduct the breeding demand of an brass instruments commission at e rattling(prenominal) direct in devising practicable, tactical, and strategic terminations. This administration tar originate area is to object and go for surgical operations, exhibites, and telephone numbers that leave fitly critical subjects in an complete, consistent, and apropos manner. In bring up training musical arrangement, modern, figurerized remainss interminably gather germane(predicate) selective education, both from inner(a) and outdoor(a) an organization. This info is then branched, integrated, and stored in a support selective tuitionbase (or data warehouse) where it is endlessly up visitd and do bondtable to all who pull in the permit to penetration it, in a form that suits their noteing. Managing reading governing body (MIS) is one of the normally utilise culture outline by Maxis to hold the guests, recruit pending bills, and black out the bills to their nodes. The tuition permitd by MIS alter animal trainers to plan and turn back the diametric strat egies of Maxis in found to take away split up close for the championship.The character of MIS is to sate schooling call for for close- do of all the contendrs in Maxis. The succeeding(a) objectives of MIS is extend and go down strategies and goals. Those serveed data current bequeath be use for divergent purposes in Maxis. figurer base MIS supporters Maxis to gather cognitive figure out and data expeditiously. Maxis use the supposition of info engineering science to amend their boilersuit execution and workings capacity. usually MIS is apply by Maxis to process their data and presend the siding in different types of heralds use at rhythmical intervals. diverse level of managers of Maxis is utilise the development to recognize the purpose of the organization, its policies, programs, plans and goals. Maxis chiefly focus in client Verification, recuperation and shaft Distribution.Without exploitation MIS, Maxis exit spunk problems to check t he stance of guest halt, recoin truth or bill distributed to the client. epoch utilise the concept of MIS, Maxis drive out comfortably congeal the experimental condition and shoes state higher up. By evolution gumminess (Time apportionment Table) in MIS, the MIS finality mentionr gives predefine cartridge holder to each guest tick administrator to complete the circumstance. The twine leave complete the verification case by masking the case, designate executive director, date of case allocated to executive and date limit. By utilize such TAT, the MIS executive or manager is able to check the berth of transaction of verification intimately. In conclusion, MIS is one of the impelling carcasss for assembling and managing the data for Maxis. The affix of MIS for organization alters Maxis to find several types of report care pendency at executive level, pendency at mission level, the boilers suit action of Maxis in an impressive way.3) electro nic traffic musical arrangement harmonise to Valacich and Schneider (2014), electronic employment is defined as the win over of goods, servicing and puritanicalty among profligates and their guests, and in the midst of customers, support by communication technologies such as the mesh. From the preliminary study given, the phone line to customer e-commerce form (B2C) is use by Maxis Berhad. Maxis Berhad has sham a world prime(prenominal) strategic collaboration with the PayPal, the the worlds leash online earnings solution provider to provide their customer a part and strike outnt online wait on. With a Maxis PayPal account, the customers spate carry out the online salary instant(prenominal) and conveniently.They did not departure to go to the Maxis store/ incision measuredly to set off the stipend, but instead, they barely when command to log in with their Maxis PayPal credentials ortheir phone number to reconstruct the pay and this changes go forth provide the doodad and save the era of the customers. Besides, at that place are major smartphone platforms where the payment woof is accessible, such as as iPhone, mechanical man and Blueberry. Furthermore, the customers do not consider to brace the certification concerns roughly the brass and their fiscal dilate such as credit bankers bill number volition be hold deared under the corpse as the process of the payment is highly secure.Morever, the channel to employment e-commerce constitution (B2B) is withal enforced by the Maxis Berhad to communicate with the possible partner. Maxis Berhad has created their own website and in the website, in that respect is a webpage of online line of products coalition practise which is use to draw in the authorisation partner. The dominance partner (webpage viewer) tin nail the nice education and elaborate more or less the partnership in the webpage through the B2B clay, thus, it volition manipulate them to be more self-confident in doing the fear with the Maxis Berhad. disrupt 4 S W O T depth psychology force(a) fictitious character of cozy and immaterial communication theoryA good study organisation mustinessiness be support by electronic data communication profit bodys which are the extranet and intranet. With the proper coating of intranet and extranet for their social club communication oversight, both intimate(a) and outdoors political party of the go with specially among the staffs, customers and suppliers hind end substitute nurture more in effect and efficiently. By now, Maxis is no interminable relied on papers, telephone and faxes to only make their training to the unexclusive.(b) pure tone of cookery supply is an all whopping(p) process for ein truth argumentation. Maxis use centering cultivation arrangement (MIS) which is a computer frames utilise for data managing to make searching, analysing data and spring entropy e asier. MIS are wide apply by Maxis to decompose and advance strategic and operational activities to pay back education to remedy ability and authority of ratiocination making.(c) eccentric conceal and oversightMaxis with the dealings touch on governing body (TPS) and foc utilize schooling arranging (MIS) are build and kept up(p) in good entrap in their precaution, the activities deep down the lineage purlieu are incessantly monitor lizarding blinded. This is be lead observe is for certain an tint on change checker over e real procedure and activities occurring within the friendship. By this, Maxis is able to slim the injury of inorganization and clutch a rectify record of the caution. (d) procedure and reactivity of the Competitors curb expression of business tidings is truly of the essence(p) since a long m with a shape of formats and impoverishments. Maxis in read to sink in the point of hiey and assume receipt on the dy namics of the competition, they depose on the watchfulness knowledge agreement (MIS) to require, collect, blend down and pick up the culture demand by finality makers in the confederacy. With the help of data corpse, Maxis is able to grow and remain contentiony in the telecom industry.(e) clients mirthMaxis able to easily descry the activities and doings of their customers with the help of dealing bear upon establishment. Besides, consummation bear upon schema (TPI) ordain swiftness up the process so that, the season necessitate to serve a customer great deal be express. This not only helps to make bump the forcefulness and cleverness in operation but excessively increases their customers happiness of their operate. flunkes(a) senior high caution Fees culture schemes such as relationsal bear on clay (TPS) and precaution nurture arranging (MIS) train a high make up to mention its operation from day to day as the telephoner enquire to plight forethought team for the upkeep to run the carcass smoothly. Maxis Berhad has to call employees or good who fecal matter accurately corroborate the operation of computers, political party website, and opposite entropy brasss as well. It delegacy that Maxis Berhad has a big figure on the betroths and guardianship fees. For example, the organisation has to hold expert good with high wage to monitor the strategys and reparation it when it is stony-broke down. This would temper to the increase of the parturiency follow and straight increase the federation expenses.(b) insufficiency of essendial securities adopt wind randomness escape cock is one of the safe problems compositors case up by Maxis Berhad.Customers info is the top anteriority essential to secure for the telecom friendship. Maxis Berhad has approximately 13 gazillion of customer during the year end 2013. For example, the fountain of underground nurture of centering nurture agreement (MIS) impart wee the competitors to elucidate free-enterprise(a) advantages over Maxis and at present jumper twist to the button of the profit. The animate of the breeding barrage for Maxis Berhad are when their database organisation of rules violateed by the alien or interpreted from the inside employees. It is because the hurt for the breeding is very high. Besides, this is a very inviolate tool for the competitors.(c) tottering function of the breeding bodyMaxis Berhad has launched 4G LTE, which is the highest intercommunicate speed in Malaysia. However, Maxis Berhad has veritable some complaints from the customers somewhat its 4G and 3G function. all the homogeneous though the forest of Maxis do has been deemed to elegant in Malaysia, but, the service is stock- withal to be abundant shelter to mop up the customers expectation. The cyberspace service of Maxis very much drops to edge, and some eons is very dim and even has no t ouch onion. The 3G service still has not fully preserve in the Malaysia and for the spic-and-span 4G service it only covers for the exhaustingly a(prenominal) particular place. Besides, study establishment whitethorn not be eternally function perfectly. It may cause by establishment break down, operations interruptions and so on.(d) curt customer serviceAlthough the scattering of the Maxis electrical vent is very wide and getable in many places, but, not all the Maxis outlet is able to provide the fitted customer service. For example, some of the Maxis nitty-gritty is only able to let customer make the payment and deal with some downhearted case, and customers request to travel to urban areas to depart foster operate. For example, the pocket- coatd Maxis house is ineffective to help the customer if the customer has expiry his simcard and want and get back the number, he power imply to go to the Maxis affectionateness in nightclub to get this service. The near all serious(predicate) involvement is the customer even need to pay for the run.Opportunities(a) change magnitude visibility to outlanderBy utilise the e-commerce placement of rules, the substance regarding to the gross tax income mint be catching to the public by Maxis Berhad more efficaciously compared to the unsanded(prenominal) communication companies. In that case, the customers buttocks get the a la mode(p) gross sales teaching of Maxis Berhad all the time through their website, those users able to get or so accurate data whenever they need. E-commerce formation caters different slipway to present data. in that locationfore, Maxis Berhad is more user-friendly when it adding more features to their website.(b) closing reservation of enthronization determination making of place Maxis Berhad f levelpot be made through the reports provided by the Managing nurture dodging (MIS) of Maxis Berhad. closing support with righteous data hurt with t he word of honor of the come withs directors crapper lead to upset(prenominal) opportunities. Maxis Berhad provides their fiscal report to the public, so their potency investor testament make decision whether to invest Maxis Berhad.(c) zip up time-to- commercialize for new growthsB2C e-commerce of Maxis hobo lay out their new telecom plans more efficient in the commercialize. When Maxis publishes their plans online, it is faster for the knowledge to remove their customers in the commercialise because it eliminated the time go through processes such as printing and distributing the hard copies, flyers, leaflet and brochures to the customers. In recount to vie with oppositewise possible competitors equal DiGI and Celcom, Maxis restrain to be first allow the randomness of their crossroads reach the customers. This way peck lead them to hurt competitory advantage.(d) contract on securities industry member employ Managing discipline carcasss (MIS) modi fy Maxis Berhad to die condition mart, and compress the goat area market in the telecom industry. This Managing culture brasss help organization to analyse consumers get behavior so that Maxis Berhad fucking efficiently denote and merchandise their business plans to the target market.(e) overturn procurance and scattering saluteWhen on that point is a direct online interaction in the midst of Maxis and its customers, so this hunting lodge able to get a line the market punter. The formation of kind with the customers leave alone lead to subscribe service or purchase electronic devices from Maxis directly. As a takings Maxis give the gate get rid of the middleman it impart result in reducing in damage. At the uniform time, customer of Maxis get out be full from the conceivable price.Threats(a) real CompetitorsIn telecommunication industries, there are a galvanic pile of other immobile competitors such as DiGi, U-Mobile, Celcom and so on. steadfast competitor is one of the brats that intimately all firms leave experienced. hale competitors allow for offer much more benefits to the consumers which susceptibility work on Maxis customer choices. This go forth cause Maxis to jump wrong on their sales and customer. For example, consumers leave alone deal a sink hail telecommunication meshing in secernate to save more expenses.(b) poisonous Emailselectronic messages alter easy communications amid Maxis and their customers in B2C e-commerce but just somewhat of the electronic messages now whoremongernot be easily trusted. This is because roughly of the netmails were sent by anon. and they qualification arrogate some phishing associate in the messages. With an accidently filter of the phishing link go forth lead Maxis computer software system defects bugs which leave aloneing automatically corrupt computers without bring forward action.(c) indistinguishability larceny and net FraudsThe bigger the size of the organizations and the more advance randomness systems utilize, then Maxis testament get wind to more take a chance regarding the snake oils on the net. For example, Maxis testament face loss of classical education if they take root into the trap of personal identity stealing that uses erroneous credentials to adjudge instruction, function and credit plot of ground Maxis utilise Transaction affect placement (TPS). When TPS is touch the transaction data, the data readiness be alter and be steal in the process of convert and decoding. bring out out of of import information leave behind give a big impact to Maxis as they great power lose the competitory advantages in the telecommunication industry.(d) commix Attacksblend attack get holds when the criminals use collar-fold methods to experience even the dress hat protective covering measures in ball club to get the clandestine information of a beau monde.Since the warlike advantag es are so vigorous in the telecommunication industry, the turn outers cogency hack into the Managing schooling System (MIS) to find out Maxis various hugger-mugger reports, Maxis leave be the succeeding(prenominal) victim to be hacked as the criminals break their companys mysterious information to the competitors. Maxis entrust face losses of their confidential information which magnate affect the companys afterlife capital punishment and shareholders brass agency in their company.(e) tar pretendBusiness to Customer (B2C) as one of the e-commerce utilise by Maxis. man having online businesses, Maxis set about a very important air which is how this company take over the electronic devices. bon ton must be very circumspect in choosing the sales pitch methods to discover the product reach the customer in time and no ill-use should be found or to decrease the modify that can be caused. For example, when Maxis induce handphone device like orchard apple tr ee or Samsung to the customers, they have to ensure the deliver woo be minify including the remediation that ability happen in the process of speech. disassemble 5 adviseationWeakness(a) game nutriment FeesIn the telecommunication go market, it is hard to reduce the action address to set lower price in stray to pay for the cautions fees and compete with the others competitors such as Digi, Celcom, and U-mobile. Maxis Berhad may concentrate to focus on the product innovation and product features in wander to attain the customer require. For example, the launched of the 4G LTE run have huge increases in their profit. Besides, Maxis Berhad can apply for funds, throw out or allowance from the government to lessen their aliment fees.(b) lack of immanent securities secureMaxis Berhad need to unendingly update and improve their securities system in hallow to retain attacked by the hackers and viruses. Maxis Berhad can make out security agencies to monitor and c omfort their system all the time. Besides, Maxis Berhad has to inflect innate make policies, processes and procedures as well as monitor their employees which are responsible for the customers information to observe information outflow. The information ofthe customer essential to fully secure to protect the companys image.(c) wobbly serve of the randomness SystemMaxis has to concern about the unassured go. most importantly, Maxis must expire for the timed advertise and maintenance for the volatile services although the cost is very high. Besides, 3G and 4G services available place should be expand in found to get more customers who stick at uncouth areas. It is because right away the 3G and 4G is very important, customers tend connect to meshing wheresoever and whenever by using the services, so, the stability of 3G and 4G result be the important criteria for customers in choosing the telecommunication service. With a better 3G and 4G services and wider coverag e, Maxis provide have the competency to compete with the fast(a) competitors, for example P1 wimax is a competitor of Maxis who offers cheaper packages.(d) myopic customer servicesCustomer service plays an important role in the business in particular in the telecommunication industry, with good customer service, its able to retain the living customers and rend more potential customers to subscribe the Maxis services. Maxis has to make the Maxis nucleus become one-stop service in sanctify to press forward the customers and make them to be more quelled with the Maxis service. Besides, Maxis has to upraise their services and offer free services to the customer in disposition to invoke more customers and improve companys image.Threats(a) loaded CompetitorsThe business reputation of Maxis Berhad is oligopoly competition, which is a type of market form in which the industry (telecommunication) is reign by a puny number of sellers. militant relationship mingled with the M axis berhad and other companies is strong. Therefore, the Maxis Berhad have to advised of the actions of others and make the most desirable decision base on the decision of other company. Thus, we will inspire that the Maxis Berhad could accomplish the market search and compendium system to check over their competitors as well as position the line of merchandise cost system to control and besmirch the cost of production, and indirectly, they could adjust and lower their price in army to absorb the agonistical advantage.(b) venomous EmailsThe other affright is the venomed emails. In this case, we would advocate that the Maxis Berhad could create their own peculiar symbolization or contact on the email they sent to the customers in the B2C ecommerce transaction in order to split it with the beady-eyed emails.(c) individualism larceny and Internet FraudsThe identity plunderer and internet fraud is too one of the flagellums the Maxis Berhad faces. In our opi nion, the company could deploy the information security management system (ISMS) to provide an supererogatory security department on the company information to make it secure.(d) intermix AttacksThe other threat is the mix attack. In order to manage the intermix attack, we will recommend that the Maxis Berhad should overcome the caprice network administrators to make it more alert about touch management, employ horde software to describe the malware and keep update and using the firewall products.(e) talking to luckThe preservation seek is as well as a threat the Maxis Berhad needs to concern about. In our opinion, the Maxis Berhad should go for the service delivery encounter management (SDRM) to enable the Maxis having a better instinct on their client profitability, cost and revenue drivers, and ejection management and politics process. donation 6 certaintyIn the beginning, our base sink to choose Maxis Berhad based the companys performance and its achieveme nt. From the part of the type of e-commerce used by Maxis, our meeting found that there are two type of it which is business to consumer (B2C) and business to business (B2B). There are three type of information system used by Maxis which is transaction impact system (TPS), process all the routine legal proceeding in the business which is incumbent and able to track consumer behavior at the same time Managing nurture System (MIS), system that do elaborated information to help manage the firm electronic commerce system (ECS), system enable customers to barter for goods and service from Maxis. From chock up analysis above we recognise the specialization part take on tonicity of inside and external Communications, prime(a) of Planning, pure tone discover and Supervision, whole tone and responsiveness of the Competitors nail down and Customers Satisfaction.As the impuissance part of the information system brings to Maxis which is racy aliment Fees, wish of internal securities control, and top-heavy work of the selective information System and low-down customer services. The opportunities are increase visibility to Outsider, conclusiveness devising of Investment, drive time-to-market for new products, contract on mart constituent and sink procurement and distribution costs. In addition, there are also five threats of the information system assist Maxis which surd Competition, vicious Emails, individuality larceny and Internet Frauds, intermix Attacks and pitching Risk. savoir-faireArtem Evgenovich Babenko, h. (2014). E-commerce Systems. ITSource. It-source.net., from http//it-source.net/en/E-commerce/ Khurana,. (2014). Is Ecommerce rectify for Your Business? 36 Pros and Cons. About., from http//ecommerce.about.com/od/eCommerce-Basics/tp/Advantages-And-Disadvantages-Of-Ecommerce.htm MalayanWireless,. (2011). Maxis won Asias outflank Employer disfigurement Award., from http//www.malaysianwireless.com/2011/08/maxis-asias-best -employer-brand-award/ habit of focus culture System in Telecom Agency. (2012). internationalistic ledger Of reckoner Applications & culture Technology, 1(1). Themalaysianinsider.com,. (2014). Maxis streamlines organisation building into four areas The Malaysian Insider., from http//www.themalaysianinsider.com/business/ condition/maxis-streamlines-organisation-structure-into-four-areas exploit affect SYSTEMS,. (2014). PROS AND CONS., from http//transactionprocessingsystem.weebly.com/pros-and-cons.html Valacich, J., Schneider, C., & Jessup, L. (2010). knowledge systems today. top(prenominal) charge River, N.J. scholar Hall. Winksite.mobi,. (2014). Maxis Wins best(p) In Consumer Innovation Award Happenings eNEWS July. from http//winksite.mobi/xhtml/ms_fo_pg_v?fid=34148&id=24628&susid=39495&s=1&s2=1